Terms of Sale

Ordering Information

  • For online orders we accept the following payment options: Paypal, Visa, MasterCard and Cash On Delivery.
  • UAE Sales tax applies to orders.
  • If you need further information pertaining to your online order, please feel free to contact us at admin@onlyusbrands.com.  We will get back to you within 24 hours.

Order Cancellations and Modifications

  • Our top priority is getting your items into your home as quickly and as safely as possible. Once your order is placed, we begin the fulfillment process almost immediately. After an order is fulfilled, we are unable to make any changes. However, if you’ve just placed your order and need to cancel it, please contact us at admin@onlyusbrands.com and we can do our best to assist you.

Shipping Policies

  • We offer SHIPPING via courier companies for all UAE emirates orders.  We do not ship to PO boxes or Freight Forwarders.  
  • Due to high volume of orders we are receiving, please allow for 7-14 business days for order processing.
  • Shipping outside UAE is not available for the moment. Once become available, Shipping cost for outside UAE orders will vary by order.  At the time of checkout, exact shipping cost will be determined.  The cost will be based on total # of items ordered and total weight of shipment.
  • Use the FedEx Website to track your package with the tracking number emailed to you. If you do not receive notification via email from FedEx, please contact us at admin@onlyusbrands.com.
  • We do NOT request or require a signature for any deliveries. If you are not home when your package arrives, it is solely up to your delivery person’s discretion whether or not to leave the package without a signature.

Damages

  • If your order is damaged or missing, please contact us at admin@onlyusbrands.com within 72 hours of receiving your order so we may replace your item(s).

Returns

  • We hope you’re happy with onlyusbrands.com product, but if for any reason you aren’t satisfied, you may return your online purchase to us within thirty (30) days of the receipt date for an exchange or refund.
  • Shipping cost paid on your original order is non-refundable and you are responsible for return shipping costs.
  • After thirty (30) days, we will only accept returns or exchanges in cases of manufacturer defect.